Welcome to Mzuzi Group Limited! This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our Mzuzi Postcode App, or engage with our services. Please read this carefully to understand our practices.
1. Overview
Your privacy is very important to Mzuzi Group Limited, and we understand how important it is to you. We want you to feel safe when you visit our website, use our Mzuzi Postcode App, or our services and are committed to maintaining your privacy when you do so. Our employees, business partners, suppliers, and any third-party service providers are required to maintain confidentiality in accordance with the native applicable privacy data laws of the marketplaces we operate in.
This privacy notice together with our Terms and Conditions sets out the basis on which we process any personal data we collect from you, or that you provide to us. This Privacy Policy can be changed over time to comply with laws or to meet our business requirements. The most up-to-date Privacy Policy can be found on our website. We will update you appropriately of any relevant changes to this Privacy Policy. Mzuzi Group Limited maintains an “opt-in” or “opt-out” policy where you can request to withdraw your consent at any time.
Subject to applicable laws, the English version will prevail over any other version. For the purposes of this Privacy Policy, the “Controller” is Mzuzi Group Limited (referred to as “Mzuzi Group Limited”, “We”, or “Us”). Our address is: Mzuzi Group Limited, Akamwesi Shopping Mall, First Floor RM WW05, Gayaza-Kampala Road, Kyebando, K7U 1KGR, Kampala-Uganda.
2. Interpretation and Definitions
Interpretation: The words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether singular or plural.
Definitions:
Account: A unique account created for you to access our service or parts thereof.
Affiliate: An entity that controls, is controlled by, or is under common control with a party, where "control" means ownership of 50% or more of voting shares or securities.
Application: The software program provided by the Company, named Mzuzi Postcode App, downloadable on electronic devices.
Company: Refers to Mzuzi Group Limited, usually the “data controller” responsible for how and why personal data is used.
Country: Refers to the 7 countries of the East African Community.
Device: Any device that can access the service, such as a computer, cellphone, or digital tablet.
Personal Data: Any information relating to an identified or identifiable individual.
Service: Refers to the Mzuzi Business Address, the Postcode.
Service Provider: Any person or entity processing data on behalf of the Company to facilitate or enhance our services.
Usage Data: Data collected automatically, generated by the use of the service or its infrastructure (e.g., page visit duration, unique device identifiers, mobile device info).
You: The individual or entity accessing or using the service.
3. When Does This Privacy Policy Apply?
This privacy notice applies if you use any of our products and services, including our websites (e.g., mzuzigroup.com) or Mobile Apps (e.g., Mzuzi Postcode App). It also applies if you contact us or we contact you about our services via telephone, email, SMS, post, push notifications, or third-party platforms (e.g., social media).
4. Who Is Responsible for Your Personal Data?
4.1 Mzuzi Group Limited is responsible for the processing of all personal data described in this Privacy Policy.
4.2 Our Website and Mobile App may contain links to third-party websites and applications governed by their own privacy policies. We are not responsible for the protection and privacy of information provided while visiting those sites.
5. How We Collect and Receive Personal Data
5.1 We may collect and receive Personal Data directly from you, your authorized representatives, or third parties (e.g., service providers), including when you:
(a) Use or access our Website or App, particularly when completing "registration details" during installation of the Mzuzi Postcode App.
(b) Communicate with us via email, telephone, writing, customer service pages, or social media platforms.
(c) Register, create, or modify an online or in-App account with us, including your Mzuzi Postcode App or website account.
(d) Contact history: Details of enquiries, complaints, or claims, including correspondence and call records, when you contact us.
(e) Recordings or images: CCTV footage or uploaded images to protect customers, employees, and property.
(f) Financial details: Records of payments and payment information provided when using our services.
(g) Business address data: When applying for a Mzuzi Postcode/Address or registering on our App, including delivery point data from you or local authorities.
5.2 We may collect Personal Data through our website, Mobile Apps, or other channels, including third-party providers or subcontractors, with your consent or when subcontracted to assist us.
5.3 If you disclose Personal Data on behalf of another person, you must ensure they authorize the disclosure and consent to processing under this policy. For a child’s data, this must be done by a parent or legal guardian.
6. How We Use Personal Data
We use your personal data for various purposes, as outlined below:
| No | Purpose | Legal Basis |
|---|---|---|
| 1 | Provide you with addressing services including issuing you with a Mzuzi business postcode/address and updating addressing information. | Performance of a contract – We need to process personal data to provide you with addressing services. |
| 2 | Provide delivery services to you including arranging deliveries to Mzuzi business Postcode addresses and other addresses. | Performance of a contract – We need to process personal data to arrange deliveries to addresses. |
| 3 | Keeping you updated about your address and or deliveries including sending you notifications. | Performance of a contract – We need to process personal data to keep you updated about your address and deliveries. |
| 4 | Managing your online or App accounts with us. | Performance of a contract – We need to process personal data to manage your account with us. |
| 5 | Provide customer services to you – including responding to your enquiries, complaints, and claims. | Performance of a contract – We need to process personal data to respond to enquiries and complaints relating to our services. |
| 6 | Process payments to us and any refunds from us including keeping financial records. | Performance of a contract – We need to process personal data to process payments and refunds relating to our services. |
| 7 | Market Research – asking for your feedback about our products and services. | Legitimate Interests – We process personal data to help improve our products and services. |
| 8 | Marketing – sending you news and offers about our products and services. | Consent – We only send you marketing material where you have agreed to this. |
| 9 | Providing you with targeted marketing material through social media and other third-party platforms. | Consent – We only send you targeted marketing material where you have agreed to this. |
| 10 | Administering and protecting our business including troubleshooting, data analysis, system testing and hosting. | Legitimate Interests – We need to process personal data to administer our business and keep it secure. |
| 11 | Prevention and detection of crime – including the use of CCTV to protect our customers, employees, and property. | For Legitimate Interests as well as legal obligation – We sometimes need to process personal data to protect the rights, property, and personal safety of our staff and customers. |
| 12 | Complying with national, international law, including delivery services’ regulatory requirements, protocols, and standards. | Legal Obligation – To comply with our legal obligations, including regulatory conditions relevant to postal operators, and health and safety legislation. |
| 13 | For other purposes. | Legitimate Interest: We may use your information for data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our service, products, services, marketing, and your experience. |
| 14 | Where the same purpose or legal obligation has been repeated, please contact us for clarification. | |
7. Information About Marketing
7.1 Marketing: To provide you with news, special offers, and general information about goods, services, and events similar to those you’ve purchased or enquired about, unless you opt out. We will not send these communications if you ask us to stop direct marketing.
7.2 Market Research: We may contact you for feedback to improve our products and services, but participation is optional.
8. Disclosure of Your Personal Data
We will not share your data with third parties except as outlined below:
8.1 Business Transactions: If involved in a merger, acquisition, or asset sale, your Personal Data may be transferred with prior notice.
8.2 Law Enforcement: We may disclose data if required by law or public authorities (e.g., courts or government agencies).
8.3 Other Legal Requirements: We may disclose data to comply with legal obligations, protect company rights or property, prevent wrongdoing, ensure user safety, or protect against liability and fraud.
9. How Do We Keep Your Data Safe?
While no method is 100% secure, we use physical, technical, and administrative safeguards, including encryption where necessary, to protect your Personal Data against unauthorized access, loss, or unlawful processing.
10. Children’s Privacy
We do not knowingly collect data from children under 13 without parental consent. If we discover such data, we take steps to remove it. Parental consent may be required where applicable.
11. Retention of Your Personal Data
We retain your Personal Data only as long as necessary for the purposes outlined, or as required by law. Usage Data is retained for shorter periods unless needed for security or functionality.
12. Your Legal Rights
12.1 Right to Be Informed: We provide fair processing information when collecting your data and via this notice.
12.2 Right of Access: You can access your data and processing details with proof of identity.
12.3 Right to Rectification: You can correct inaccurate data, and we encourage updates to your information.
12.4 Right to Object: You can object to certain uses, like direct marketing.
12.5 Right to Erasure: You can request deletion where no legitimate purpose exists, though some requests may be declined if data is still needed.
12.6 Right to Withdraw Consent: You can withdraw consent where it’s the basis for processing.
13. How to Contact Us
For enquiries about this Privacy Policy, contact us at:
Website: https://www.mzuzigroup.com/contact/us/
Email: info@mzuzigroup.com
Addresses:
Mzuzi Group Limited, 4 Malting Cottages, Buntingford, SG9 9PG, United Kingdom
Mzuzi Group Limited, Akamwesi Shopping Mall, Kyebando, K7U 1KGR, Kampala-Uganda
Telephone: +44 7934 869265 or +256 779824431
14. Links to Other Websites and Use of Cookies
Our service may link to third-party sites not covered by this policy. We use cookies to enhance your browsing experience but have no control over third-party practices.
15. Changes to This Privacy Policy
We may update this policy, notifying you via email or a notice on our service. Changes are effective upon posting.