MZUZI GROUP LIMITED
Privacy Policy
For Website, iOS Application and Android Application
Version 2.0
Last updated: 3 June 2026
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Policy owner |
Mzuzi Group Limited |
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Platforms covered |
mzuzigroup.com, Mzuzi websites, MLIC App, MLIC-related services, iOS App and Android App |
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Primary law reference |
Applicable Ugandan data protection and privacy laws, including the Data Protection and Privacy Act, 2019, and related regulations, together with any other applicable laws in markets where Mzuzi operates. |
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Data controller |
Mzuzi Group Limited, unless otherwise stated in a separate product or service notice. |
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Contact email |
support@mzuzigroup.com |
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Registered address |
Nkuubi Close, Kungu, Kira Municipality, W8U 8NC, Wakiso, Uganda |
Your privacy is important to Mzuzi Group Limited. We want you to feel safe when you visit our websites, use the MLIC App, access the Mzuzi Business Address Code (MLIC), use Mzuzi Business Listings and directory, or interact with any of our digital products and services.
This Privacy Policy explains how Mzuzi Group Limited collects, receives, uses, stores, discloses, protects, and manages personal data through our website, iOS application, Android application, customer service channels, business platforms, delivery-related services, and related digital services.
This Privacy Policy should be read together with our Terms and Conditions, service-specific terms, consent notices, app permission prompts, cookie notices, and any other privacy or fair processing notices that we may provide from time to time.
We may update this Privacy Policy to comply with law, improve transparency, or meet business and operational requirements. The most current version will normally be available on our website and, where appropriate, through our mobile applications. Where material changes are made, we will provide reasonable notice through the website, app, email, push notification, or other appropriate communication channel.
Subject to applicable law, the English version of this Privacy Policy shall prevail over any translated version.
In this Privacy Policy, words used in the singular include the plural and words used in the plural include the singular, unless the context requires otherwise. The following definitions apply:
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Term |
Meaning |
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Account |
Means a unique account created for you to access our services or parts of our services. |
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Affiliate |
Means an entity that controls, is controlled by, or is under common control with Mzuzi Group Limited. |
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Application or App |
Means the MLIC App and any related Mzuzi mobile application made available on iOS, Android or any other operating system. |
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Company, We, Us or Our |
Means Mzuzi Group Limited. |
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Controller |
Means the person or organisation that determines the purpose and means of processing personal data. Unless otherwise stated, Mzuzi Group Limited is the data controller. |
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Country or Market |
Means Uganda and any other East African Community or other country in which Mzuzi Group Limited operates or makes services available. |
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Device |
Means any computer, mobile phone, tablet, smart device, or other electronic device used to access our services. |
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MLIC |
Means Mzuzi Liocation Identity Code, including any related digital addressing, location intelligence, business listing, directory, mapping, search, delivery, verification or data service. |
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Personal Data |
Means information relating to an identified or identifiable individual. |
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Processor or Service Provider |
Means a third party that processes personal data on behalf of Mzuzi Group Limited. |
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Services |
Means the website, applications, MLIC, MLIC App, business listings, directory, location intelligence services, address services, customer support, delivery support, and any other Mzuzi products or services. |
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Usage Data |
Means information collected automatically when you use our services, including device identifiers, IP address, pages visited, app activity, log data, diagnostic data, and similar technical information. |
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You or User |
Means the individual, business, organisation, or other legal entity accessing or using the services. |
This Privacy Policy applies when you:
This Privacy Policy does not apply to third-party websites, applications, platforms, payment processors, social media platforms, app stores, device manufacturers or service providers that operate under their own privacy policies, unless they process personal data on our behalf.
Mzuzi Group Limited is responsible for the personal data described in this Privacy Policy unless a separate privacy notice states otherwise. We are usually the data controller responsible for determining how and why your personal data is processed.
Our websites and mobile applications may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, content, security or terms of third-party platforms. You should review their privacy policies before submitting personal data to them.
We may collect and receive personal data directly from you, from your authorised representative, from your device, from third parties, from public sources, from business partners, and from service providers that support our services.
Because Mzuzi services include digital addressing, MLIC, location intelligence, mapping, navigation, business listings, directory, and delivery-related features, we may collect or process location and address-related data where it is necessary for the service you request, where you provide it to us, where your device permission allows it, or where it is provided by a lawful third-party source such as a local authority, business customer, delivery partner, or authorised representative.
Location information may include GPS location, map pin, address, MLIC business location, delivery point, property description, nearby landmark, search location, route-related information, and other location intelligence data relevant to the service.
Where you visit Mzuzi premises or locations where we operate CCTV or security systems, we may record images to protect our customers, employees, visitors, property, systems and operations. We may also receive images or photographs where you or a third party uploads or submits them through our services.
Where you provide personal data on behalf of another person, you confirm that you have authority to do so and that the person has been informed of this Privacy Policy. Where the information relates to a child, you should only provide it if you are the parent, legal guardian or otherwise lawfully authorised to act for that child.
We process personal data only where we have a lawful basis to do so. Depending on the service and circumstances, the lawful basis may include consent, performance of a contract, compliance with a legal obligation, protection of legitimate interests, public interest requirements, or any other basis permitted under applicable law.
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Purpose |
How We Use the Data |
Typical Legal Basis |
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Providing and maintaining services |
To create accounts, provide access to our website, iOS app, Android app, MLIC, MLIC App, business listings and related services. |
Contract, legitimate interests |
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Issuing and managing Mzuzi MLIC/address data |
To register, verify, update, maintain and display digital address or business address information where required by the service. |
Contract, consent, legitimate interests |
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Location, mapping and navigation services |
To help users find, share, verify, route to or manage locations, businesses, properties and delivery points. |
Contract, consent, legitimate interests |
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Delivery and track-and-trace services |
To support delivery, logistics, address verification, delivery updates, proof of delivery and related service status notifications. |
Contract, legitimate interests, legal obligation |
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Customer service and complaints |
To respond to enquiries, complaints, claims, feedback, service requests and account support issues. |
Legitimate interests, contract |
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Account administration |
To manage registration, authentication, security, password reset, profile settings and account-related communications. |
Contract, legitimate interests |
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Communications and service notices |
To contact you by email, telephone, SMS, app notification, chat, website message or similar channel about your account, service, security updates or requested transactions. |
Contract, legitimate interests, consent where required |
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Marketing and promotional communications |
To send news, offers, updates and information about Mzuzi products and services where permitted and where you have not opted out. |
Consent, legitimate interests where permitted |
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Market research and service improvement |
To analyse usage trends, evaluate service performance, improve products, test features and understand customer experience. |
Legitimate interests, consent where required |
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Security, fraud prevention and cyber protection |
To protect users, staff, systems, networks, premises, property and services from fraud, misuse, unauthorised access, cyber threats and unlawful activity. |
Legitimate interests, legal obligation |
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Business customer and partner services |
To provide accurate address, verification, business listing, business directory, regulatory, fraud prevention, identity support and location intelligence services to business customers and partners. |
Legitimate interests, contract, legal obligation |
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Legal, regulatory and tax compliance |
To comply with laws, court orders, government requests, tax, customs, delivery, postal, security, health and safety, audit or regulatory requirements. |
Legal obligation |
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Business transfers and restructuring |
To assess or implement a merger, acquisition, investment, financing, restructuring, sale of assets or similar business transaction. |
Legitimate interests, legal obligation |
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Other compatible purposes |
To use personal data for related purposes that are compatible with the original purpose of collection and permitted by law. |
Legitimate interests or other lawful basis |
Our website, iOS app and Android app may request permissions or access to certain device features only where reasonably necessary for the service, functionality, security, analytics or user experience. Your device or app store may provide additional information about permission requests.
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Permission or Data Type |
Purpose |
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Location/GPS |
Used to generate, verify, share or navigate to a location, MLIC location, business listing, address or delivery point. |
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Camera and photos |
Used where you choose to upload images, business photos, address evidence, profile images, documents or other service content. |
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Storage/files |
Used where you upload, download or save documents, photos, receipts, address information or other service content. |
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Contacts |
Used only where a feature allows you to share a location, MLIC or service information with contacts and where you grant permission. |
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Notifications |
Used to send service notices, security alerts, account updates, delivery updates, support messages and, where permitted, marketing communications. |
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Network and device identifiers |
Used to operate, secure, troubleshoot, analyse and improve app performance and service reliability. |
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Microphone |
Used only if an app feature requires voice input, customer support, or media upload and you choose to permit it. |
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You can usually manage app permissions through your iOS or Android device settings. If you disable certain permissions, some features may not work properly or may be unavailable.
Our website uses cookies and similar technologies to distinguish users, remember preferences, operate essential services, maintain security, analyse usage, improve website performance and, where permitted, support marketing and advertising measurement.
Cookies may be essential, functional, analytics/performance, security or marketing cookies. Where required by law, we will seek consent before using non-essential cookies. You may also manage cookies through your browser settings. Disabling some cookies may affect website functionality.
We may use your contact details to provide news, special offers, product updates, service information, events, promotions and general information about Mzuzi products and services similar to those you have used, purchased or enquired about, unless you opt out or the law requires prior consent.
We may also use personal data to provide targeted marketing content through social media and other online platforms where permitted by law. You may object to direct marketing at any time by using unsubscribe options, updating preferences, or contacting us.
From time to time, we may invite you to participate in market research, surveys or feedback exercises. Participation is voluntary.
We do not sell your personal data. We may disclose personal data only where necessary and lawful, including to:
We may also compile and share aggregated, anonymised or statistical information about usage patterns, traffic, user numbers and service performance. Such information will not identify you personally.
Because our services may use cloud infrastructure, technology providers, app stores, analytics tools, payment services, or business partners located outside Uganda or outside your country, personal data may be transferred to or accessed from other countries. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable law.
We take appropriate technical, administrative, organisational and physical safeguards to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, misuse, unnecessary collection, and other unlawful processing.
Safeguards may include access controls, staff confidentiality obligations, encryption where appropriate, secure hosting arrangements, password controls, audit logs, monitoring, backups, data minimisation, system reviews, incident response procedures and contractual obligations for service providers.
No method of transmission over the internet or electronic storage is completely secure. While we use commercially reasonable measures to protect personal data, we cannot guarantee absolute security.
Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13 without appropriate parental or guardian consent. If you are a parent or guardian and believe that a child has provided personal data to us without appropriate consent, please contact us so that we can take appropriate steps.
Where applicable law requires parental consent for children or minors, we may require such consent before collecting or using the information.
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud, maintain security, support audits, and meet tax, regulatory, operational or business record requirements.
Usage data is generally retained for a shorter period unless it is needed for security, fraud prevention, service improvement, legal compliance, dispute resolution or system functionality. When personal data is no longer required, we will delete, anonymise, archive or securely restrict it in accordance with applicable law and our internal retention practices.
Subject to applicable law, you may have rights in relation to your personal data, including:
To protect your information, we may require proof of identity before responding to a rights request. We may also ask you to specify the information or processing activity to which your request relates so that we can respond accurately. Some requests may be declined or limited where the law permits or requires us to retain or continue processing the data.
Where our services use automated tools, analytics, matching, verification, fraud prevention, ranking, search, address validation or location intelligence features, these tools may support operational decisions or service recommendations. We do not intend to make decisions that produce legal or similarly significant effects solely by automated means unless permitted by law and accompanied by appropriate safeguards.
Our services may contain links to websites, apps, social media pages or third-party services that are not operated by us. If you click a third-party link, you will be directed to that third party. We strongly recommend that you review the privacy policy and terms of every third-party site, app or service that you visit.
We have no control over and assume no responsibility for third-party content, privacy policies, security practices or services, except where the third party processes personal data on our behalf under our instructions.
We may update this Privacy Policy from time to time. We will post the updated version on our website and may also provide notice through the app, email, SMS, push notification or other appropriate channels where changes are material.
The updated Privacy Policy becomes effective when posted, unless another effective date is stated. You are advised to review this Privacy Policy periodically for changes.
For privacy enquiries, rights requests, product or service enquiries, or complaints relating to personal data, you may contact us through the following channels:
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Website contact form |
https://www.mzuzigroup.com/contact/us/ |
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support@mzuzigroup.com |
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Telephone |
+(256) 764001103WhatApp, or +(256) 779824431 |
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Postal/physical address |
Mzuzi Group Limited, Nkuubi Close, Kungu, Kira Municipality, W8U 8NC, Wakiso, Uganda |
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Data controller |
Mzuzi Group Limited |