MZUZI GROUP LIMITED
Mzuzi Location Identity Code(MLIC)
Terms and Conditions of Use
Version 1.0 - Website, Mobile App, API and Partner Integration Terms
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Effective Date |
4th June 2026 |
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Last Updated |
4th June 2026 |
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Owner |
Mzuzi Group Limited |
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Platform/Product |
Mzuzi Location Identity Code(MLIC) |
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Contact |
support@mzuzigroup.com | info@mzuzigroup.com |
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Section |
Summary |
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1. Introduction and Acceptance |
These Terms govern access to and use of the Mzuzi Location Identity Code(MLIC) services. |
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2. Definitions and Interpretation |
Defines key terms such as MLIC, User, Claimed MLIC, Verified MLIC, API, location data and service provider. |
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3. Relationship with Other Mzuzi Terms |
Explains how these Terms work with the Mzuzi website terms, privacy policy and business listings terms. |
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4. Nature and Status of MLIC |
Clarifies MLIC as a digital address and location intelligence reference system. |
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5. Eligibility, Account Registration and User Responsibility |
Covers legal capacity, account responsibility and accurate information. |
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6. Registration, Claiming and Verification of MLIC Records |
Sets rules for creation, claiming, verification, correction and display of MLIC records. |
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7. Location Data, Accuracy and User Responsibilities |
Clarifies responsibilities for location, and address information. |
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8. Use of MLIC for Search, Navigation, Delivery and Logistics |
Sets permitted and restricted uses for search, route guidance and delivery support. |
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9. API Access, Developer Use and Third-Party Integrations |
Covers API access, licensing, rate limits, partner use and system protection. |
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10. Commercial Use, Fees and Subscriptions |
Covers paid services, subscriptions, premium features and pricing changes. |
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11. Prohibited Conduct and Prohibited Uses |
Sets acceptable use rules and restrictions. |
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12. Intellectual Property and Data Rights |
Protects MLIC codes, databases, platform systems, marks and software. |
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13. Privacy and Data Protection |
Connects these Terms to the Mzuzi Privacy Policy and applicable data protection laws. |
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14. Suspension, Correction, Reassignment and Termination |
Covers service restrictions, corrections, reassignment and account suspension. |
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15. Disclaimers, Limitation of Liability and Indemnity |
Sets risk allocation and liability limitations. |
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16. Government, Municipal and Institutional Use |
Clarifies use by public bodies and institutions. |
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17. Complaints, Disputes and Governing Law |
Sets dispute handling, governing law and jurisdiction. |
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18. Changes to these Terms and Contact Information |
Explains updates and official contact channels. |
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Schedules |
Acceptable Use Policy, App Permission Summary, API and Partner Use Summary |
1.1 These Mzuzi Location Identity Code(MLIC) Terms and Conditions of Use (the "Terms") govern your access to and use of the Mzuzi Location Identity Codes services, including the MLIC website features, mobile application features, digital address registration tools, search and discovery tools, map and navigation features, business address profiles, developer tools, APIs, partner integrations, data services and related services provided by Mzuzi Group Limited.
1.2 Mzuzi Group Limited is a company registered in Uganda. References to "Mzuzi", "Mzuzi Group", "we", "us" or "our" mean Mzuzi Group Limited and, where applicable, its authorized affiliates, agents, service providers and partners.
1.3 By accessing, registering, claiming, displaying, sharing, searching, verifying, integrating, using or relying on any MLIC service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use MLIC services.
1.4 These Terms apply to individuals, businesses, institutions, property owners, agents, logistics providers, developers, public bodies, municipal authorities, e-commerce platforms, service providers and any other person or organization that accesses or uses MLIC.
1.5 Where you use MLIC on behalf of a company, institution, partnership, government body or other legal entity, you confirm that you have authority to bind that entity to these Terms.
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Term |
Meaning |
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Account |
A user account created to access MLIC or related Mzuzi services. |
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API |
Any application programming interface, developer tool, software endpoint, web hook, SDK, data feed or integration layer made available by Mzuzi for third-party use. |
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Business Listing |
A business profile, directory entry, advertised business record or service provider profile linked to a MLIC or displayed through Mzuzi services. |
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Claimed MLIC |
A MLIC record that has been claimed by a user who represents that they have authority over the relevant business, property, residence, institution or delivery point. |
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Data Subject |
A natural person whose personal data is collected or processed through MLIC services. |
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Delivery Point |
A home, office, shop, building, property, institution, facility, pick-up point, service point or other location to which a MLIC may be assigned. |
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Location Data |
Geographic, GPS, map, coordinate, address, route, place, building, business, property, landmark, image or related data used to identify or describe a place or delivery point. |
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MLIC |
The Mzuzi Location Identity Code, being a digital address code, location reference and related data record created, assigned, displayed, verified or managed through Mzuzi systems. |
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MLIC Record |
The digital record associated with an MLIC, including the code, location details, name, category, images, contact details, verification status and other related information. |
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Platform |
The Mzuzi website, mobile apps, dashboards, APIs, tools, databases, directories and related technology through which MLIC services are provided. |
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Service Provider |
Any person or company engaged by Mzuzi to provide hosting, storage, mapping, analytics, payment, communications, security, customer support, data processing or other services. |
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User |
Any person or entity that accesses or uses MLIC services. |
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Verified MLIC |
A MLIC record that Mzuzi has created, allotted, reviewed, checked or approved according to its verification procedures. Verification does not guarantee continuous accuracy or official government recognition. |
3.1 These Terms apply specifically to MLIC and should be read together with the following documents, as amended from time to time:
3.2 If there is a conflict between these Terms and the General Website Terms regarding MLIC services, these Terms shall prevail to the extent of that conflict.
3.3 If there is a conflict between these Terms and a signed enterprise, government, municipal, logistics, developer or partner agreement, the signed agreement shall prevail only for the services and parties covered by that agreement.
3.4 Use of personal data under MLIC is governed by the Mzuzi Privacy Policy and applicable data protection laws. These Terms do not replace the Privacy Policy.
4.1 MLIC is a digital address code and location intelligence reference system designed to help users identify, search, share, register, verify, discover and navigate to physical locations such as businesses, homes, properties, institutions and delivery points.
4.2 MLIC may be used to support digital addressing, business discovery, logistics, delivery, navigation, service access, customer identification, property identification, local commerce, partner integrations and public or institutional service delivery.
4.3 Unless expressly adopted, approved or recognized by a competent public authority, an MLIC is not a government-issued postal address, land title, planning approval, ownership certificate, municipal valuation record, regulatory license or official proof of legal occupancy.
4.4 MLIC does not confer ownership, tenancy, possession, legal title, business licensing rights, exclusive rights over a location, or any public law status in relation to a property or delivery point.
4.5 Mzuzi may assign, generate, modify, suspend, correct, merge, split, reassign, retire or withdraw MLIC records where necessary for accuracy, safety, legal compliance, operational integrity, technical improvement, fraud prevention, duplicate management or system standardization.
5.1 You must have legal capacity to use MLIC services and to enter into legally binding agreements. Where you register, claim or manage an MLIC on behalf of another person or organization, you must have proper authority to do so.
5.2 You agree to provide accurate, complete and current information when creating an account, registering for a MLIC, claiming a record, requesting verification, submitting location details, uploading images or using any MLIC service.
5.3 You are responsible for maintaining the confidentiality of your MLIC and account credentials and for all activity carried out through your account.
5.4 You must promptly update information where a business relocates, closes, changes ownership, changes contact details, changes service lines, or where address or location details become inaccurate.
5.5 Mzuzi may request supporting information to confirm your identity, authority, relationship to a location, business ownership, property interest, institutional authority or other relevant details before approving or modifying an MLIC record.
6.1 Users may register or claim MLIC records for businesses, homes, institutions, properties, facilities, service points, delivery points or other eligible locations supported by the Platform.
6.2 By registering or claiming an MLIC, you confirm that:
6.3 Mzuzi may use automated checks, manual review, field verification, document review, phone verification, business verification, local authority checks, partner data, user reports or other reasonable measures to verify MLIC records.
6.4 Verification means that Mzuzi has applied its verification process at a particular time. It does not guarantee that the MLIC record will remain accurate, complete, lawful or unchanged after verification.
6.5 Mzuzi may reject, delay, suspend or reverse verification where information is incomplete, inconsistent, disputed, misleading, unlawful, unsafe, duplicated, unverifiable or inconsistent with these Terms.
6.6 Where multiple users claim the same MLIC, business, property, institution or delivery point, Mzuzi may request evidence and may decide the claim according to its internal procedures. Mzuzi may also place the record under review until the dispute is resolved.
7.1 MLIC services depend on location data, user-submitted information, map data, device signals, GPS accuracy, connectivity, satellite conditions, third-party data and other technical factors that may vary from time to time.
7.2 You acknowledge that location data may not always be exact, current, complete or suitable for every purpose. Roads, access points, business entrances, delivery gates, landmarks, building names and routes may change.
7.3 Users should verify MLIC for safety-critical, emergency, legal, financial, high-value, regulated, official or time-sensitive decisions.
7.4 You must not knowingly submit false information, wrong landmarks, misleading property descriptions, fraudulent images, non-existent businesses, unauthorized business claims or incorrect contact details.
7.5 Where any MLIC relates to a private residence, sensitive location, child-related institution, health facility, security-sensitive site or vulnerable person, you must ensure that you have the appropriate rights, permissions and lawful basis to submit, display or share that information.
8.1 MLIC may be used to support search, discovery, navigation, delivery routing, pick-up and drop-off coordination, business location sharing, service delivery, last-mile logistics and customer support.
8.2 MLIC is a location support tool and does not replace professional judgment, local knowledge, road safety rules, lawful access requirements, delivery confirmation procedures or carrier terms.
8.3 Users, drivers, logistics providers and delivery partners remain responsible for safe and lawful navigation, confirming the recipient or delivery point, complying with traffic rules, respecting private property and avoiding unsafe routes.
8.4 Mzuzi is not responsible for failed deliveries, delays, lost parcels, wrong addresses, inaccessible roads, road closures, weather conditions, security restrictions, user-submitted errors, device errors, network failures, map limitations or third-party courier actions.
8.5 Partners using MLIC for logistics or delivery must maintain appropriate operational controls, insurance, customer verification, delivery records, complaints handling, safety procedures and data protection safeguards.
9.1 Mzuzi may provide APIs, software tools, data feeds, dashboards or integration services to approved developers, businesses, logistics companies, e-commerce platforms, government bodies, municipalities, institutions and other partners.
9.2 API access is subject to approval, registration, technical documentation, authentication keys, usage limits, pricing terms and any additional developer or partner agreement issued by Mzuzi.
9.3 You must not share API keys, bypass authentication, exceed rate limits, scrape data, reverse engineer the Platform, use MLIC data outside permitted purposes, resell unauthorized data, build competing address databases using MLIC data, or interfere with Mzuzi systems.
9.4 Mzuzi may monitor API usage, suspend API keys, impose rate limits, require security updates, audit partner usage, restrict access or terminate integrations where necessary for security, compliance, payment, misuse prevention or platform integrity.
9.5 Developers and partners must ensure that their applications, websites, systems and services using MLIC are secure, lawful, accurate, properly disclosed to users and compliant with applicable privacy and consumer protection requirements.
9.6 Mzuzi does not guarantee uninterrupted API availability, backward compatibility of all features, or continuous availability of any endpoint, data field, pricing model or technical specification.
10.1 Certain MLIC services may be free, paid, subscription-based, usage-based, enterprise-based, sponsored, API-based or subject to separate commercial terms.
10.2 Mzuzi may charge fees for premium MLIC records, business verification, enhanced visibility, sponsored placement, bulk registration, API calls, data services, enterprise dashboards, integrations, support, analytics, logistics support or other commercial features.
10.3 Fees, billing cycles, payment methods, renewal terms, usage thresholds, taxes and cancellation rights will be communicated through the Platform, invoice, service order or separate agreement.
10.4 Unless expressly stated otherwise, fees are non-refundable once a service has been delivered, activated, used, consumed or made available.
10.5 Mzuzi may revise pricing, introduce new fees, discontinue free features, adjust subscription levels or modify service packages by giving reasonable notice where required.
10.6 Users remain responsible for all taxes, levies, duties, bank charges, mobile money fees or other costs associated with their use of paid MLIC services.
11.1 You must not use MLIC services for any unlawful, harmful, misleading, abusive, fraudulent, infringing or unauthorized purpose.
11.2 Prohibited conduct includes:
11.3 Mzuzi may remove content, restrict accounts, suspend access, report misconduct, preserve evidence, cooperate with authorities or take legal action where prohibited conduct is suspected.
12.1 Mzuzi Group Limited owns or licenses all rights in the MLIC system, including its code structure, naming conventions, databases, software, platform design, search tools, APIs, verification methods, user interfaces, trademarks, logos, documentation, analytics, data models and related technology.
12.2 Subject to these Terms, Mzuzi grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable license to access and use MLIC services for lawful purposes.
12.3 You may share your own MLIC for ordinary personal, business, delivery, customer service and location-identification purposes, provided that you do not misrepresent its status or use it unlawfully.
12.4 You must not copy, reproduce, publish, sell, license, reverse engineer, frame, scrape, mirror, create derivative systems from, or commercially exploit MLIC data, software, maps, code structures or platform content except as expressly authorized by Mzuzi.
12.5 By submitting content to MLIC, including names, descriptions, images, coordinates, business information, logos, addresses, landmarks, phone numbers and other material, you grant Mzuzi a worldwide, royalty-free, non-exclusive license to host, store, process, display, verify, distribute, adapt and use that content for operating, improving, promoting and providing MLIC services.
12.6 You retain ownership of content you lawfully own, but you are responsible for ensuring that you have the rights and permissions necessary to submit it to the Platform.
13.1 MLIC services may involve the collection and processing of personal data, location data, contact details, device data, usage data, business data, images, account information, payment information and verification information.
13.2 Mzuzi will process personal data in accordance with its Privacy Policy and applicable data protection laws, including laws applicable in Uganda and other countries where Mzuzi operates.
13.3 Where you provide personal data relating to another person, business representative, tenant, employee, customer, family member, resident, child, institution or property occupier, you confirm that you have the necessary authority, consent or lawful basis to provide that information to Mzuzi.
13.4 You must not submit private or sensitive information to MLIC unless it is necessary, lawful and authorized. Public display settings should be used carefully, especially for private residences and sensitive locations.
13.5 Enterprise, API, logistics, municipal and institutional partners must implement appropriate security, confidentiality and data protection safeguards when accessing, storing, displaying or using MLIC data.
13.6 Mzuzi may anonymize, aggregate or de-identify data for analytics, service improvement, market insights, planning, product development, reporting and commercial intelligence, provided that such data does not directly identify an individual where required by law.
14.1 Mzuzi may suspend, restrict, delist, correct, merge, reassign, retire or terminate any MLIC record, account, API key or integration where:
14.2 Mzuzi may attempt to notify affected users where reasonable, but may take immediate action without notice where necessary to protect users, the public, partners, the Platform, data security, public safety or legal compliance.
14.3 Termination or suspension does not affect accrued rights, payment obligations, confidentiality obligations, intellectual property rights, data protection obligations, indemnities, disclaimers or limitations of liability.
15.1 MLIC services are provided on an "as is" and "as available" basis. Mzuzi does not guarantee that MLIC services will be uninterrupted, error-free, secure, current, complete, compatible with all devices, or suitable for every user purpose.
15.2 Mzuzi does not guarantee the accuracy, legality, ownership, licensing status, availability, quality, safety, identity, reliability or conduct of any user, business, listing, delivery point, third-party service provider, map provider, courier, developer, institution or public body displayed or connected through MLIC.
15.3 To the fullest extent permitted by law, Mzuzi shall not be liable for indirect, incidental, special, punitive, exemplary or consequential losses, including loss of profits, business, revenue, data, goodwill, opportunity, contracts, savings, reputation or anticipated benefits.
15.4 Mzuzi shall not be liable for loss or damage arising from user-submitted errors, reliance on inaccurate location data, failed deliveries, route choices, third-party services, device failures, network issues, account misuse, unauthorized use of credentials or breach of these Terms by a user or partner.
15.5 Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
15.6 You agree to indemnify and hold harmless Mzuzi Group Limited, its directors, officers, employees, agents, affiliates, partners and service providers against claims, losses, liabilities, damages, penalties, costs and expenses arising from your use of MLIC, your content, your breach of these Terms, your unauthorized claims, your misuse of data, or your violation of any law or third-party rights.
16.1 MLIC may be used by public bodies, municipalities, government agencies, institutions, utilities, development partners, regulated entities and other organizations subject to separate agreements, applicable law and internal approval procedures.
16.2 Unless expressly agreed in writing, use of MLIC by a public body does not make MLIC an official government postcode, national addressing standard, statutory identifier, land registry record, tax assessment record, municipal valuation record or public license.
16.3 Public bodies and institutions remain responsible for ensuring that their use of MLIC complies with applicable laws, procurement rules, data protection requirements, public records obligations, institutional approvals and sector-specific regulations.
16.4 Where MLIC is adopted or integrated into a public or institutional service, the relevant written agreement may specify additional terms regarding data access, service levels, security, integration, public notices, support, audit rights, costs and responsibilities.
17.1 Users may report incorrect, fraudulent, unauthorized, duplicated, abusive, unsafe or misleading MLIC records through the support channels provided by Mzuzi.
17.2 Mzuzi may investigate complaints, request evidence, contact relevant parties, temporarily hide disputed information, correct records, suspend accounts or take other appropriate action.
17.3 Users are encouraged to resolve ordinary disputes about listing authority, location details, business ownership or address information through direct communication, documentary evidence and Mzuzi support processes.
17.4 These Terms shall be governed by the laws of Uganda, unless a separate signed agreement provides otherwise or mandatory laws of another jurisdiction apply.
17.5 Subject to any mandatory legal requirements and any separate written agreement, disputes arising from these Terms shall be submitted to the competent courts of Uganda.
17.6 Mzuzi may seek urgent injunctive or equitable relief in any competent court to protect its intellectual property, data, systems, confidential information, users, partners or platform integrity.
18.1 Mzuzi may update these Terms from time to time to reflect changes in law, technology, services, pricing, integrations, business operations, security requirements or user protection measures.
18.2 Updated Terms will be posted on the relevant website, app, dashboard or communication channel. Continued use of MLIC after changes become effective means that you accept the updated Terms.
18.3 Where material changes affect paid services, API integrations, enterprise services or partner arrangements, Mzuzi may provide additional notice through email, dashboard notices, account messages or contractual channels.
18.4 Official contact details for questions, complaints, notices or requests relating to MLIC are:
Mzuzi Group Limited
Nkuubi Close, Kungu,
Kira Municipality,
W8UG 8NC
Wakiso, Uganda
Email: support@mzuzigroup.com or info@mzuzigroup.com
Telephone: +256 764001103-WhatApp, or +256 779824431
Website: www.mzuzigroup.com
Users must use MLIC responsibly, lawfully and in good faith. Without limiting the main Terms, the following rules apply:
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Permission/Data Type |
Purpose |
User Control/Note |
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Location/GPS |
To identify, register, verify, search, navigate to and share MLIC locations. |
Users may control location permissions through device settings, subject to app functionality limitations. |
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Camera/Photos |
To upload business, property, landmark or delivery point images for MLIC records. |
Users should upload only images they are authorized to share. |
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Contacts/Communication Data |
To support sharing, customer support, account communication or service messages where enabled. |
Use depends on device settings and app permissions. |
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Notifications |
To send service updates, verification alerts, delivery-related messages, security notices and account notices. |
Users may opt out of non-essential notifications where available. |
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Device and Usage Data |
To secure, monitor, troubleshoot and improve MLIC services. |
Processed according to the Mzuzi Privacy Policy. |
API and partner access should be governed by a separate written agreement or approved digital service order. At minimum, API users and partners should observe the following: